The Management of Kairós Digital Analytics and Big Data Solutions ("Kairós"), within the framework of its general and non-delegable competence to determine the general policies and strategies of the company and, following review and proposal by the competent Committee, has decided to establish and implement a Quality Management System, based on the requirements of the UNE-EN ISO 9001:2015 standards, for the activities of:

SOFTWARE DEVELOPMENT AND IMPLEMENTATION, CONSULTANCY AND TRAINING IN TECHNOLOGICAL SOLUTIONS FOR COMPANIES AND DIGITAL TRANSFORMATION.

The Kairós DS Quality Management System is the one that guides us towards an improvement aimed at customer satisfaction and absolute control of the activities carried out. The aim of this Policy, addressed to all stakeholders, is to define and establish the principles and criteria that govern the actions in terms of quality. The management of Kairós provides all the human and material resources, since the conformity of its services with the requirements and demands of the client and the fulfilment at the same time of all those legal, regulatory and other requirements that Kairós subscribes to, constitutes its primary objective, as well as the continuous improvement of the System (in accordance with the requirements of the ISO 9001 standards).

Our mission is to assist our clients in launching, accelerating products and solutions in the digital / innovation environment, as well as organisational change management projects, in short, we help them to reinvent themselves in the digital environment.

Consistent with our mission, our vision is to be the company of reference in change management projects and building solutions in the new digital competitive environment.

In order to direct and guide the Quality Management System implemented, the culture of our organisation is based on the following principles:

• Continuous learning: We live on knowledge. We must always keep it up to date. Knowledge becomes obsolete as soon as you start to apply it. Our value is determined by what we know today, not tomorrow or the day after.
• Customer-centric: Our commitment is that everything we do has to bring value to an end customer outside our organisation. No company exists without customers, which means that in making every action or decision, we ask ourselves, how does it benefit my customer?
• Meritocracy: Past success is no guarantee of future success. Each person has to earn recognition in every project. We organise ourselves according to roles, not hierarchy, and this requires continuous perfect execution.
• Leadership at all levels: Project management, define your short and medium term objectives: Each person is the master of his or her life.
• Commitment to continuous improvement for the improvement of our activities, products and services, as well as the Quality Management System, we count on everyone's participation. Everyone must be aware of the impact of their activities in the value chain and of the importance of their contribution to the generation of ideas and the development of innovative actions.
• Effective fulfilment of product and work requirements, in accordance with the requirements of the contract and applicable legislation, our own and/or our clients' methodologies, as well as the agreed deadlines, paying special attention to eliminating anything "superfluous" that does not add value to the client and our solutions.
• Commitment to promoting values: ongoing communication, excellence in execution, risk-taking, creativity, honesty and respect.
• Innovation: We seek major organisational and technological changes. We are not satisfied with computerising processes or helping our clients to sell more. We provide digital transformation consultancy and help companies to achieve it. We also seek to generate personalised digital experiences through actions that enable them to compete digitally and technologically in a constantly changing environment.

All of us at Kairós accept these principles and it is our responsibility to put them into practice by carrying out the functions assigned to us within the framework of this Quality Management System and complying with the corresponding internal regulations, and to pass them on to our suppliers, subcontractors, partners and collaborators who participate in our operations.

This policy, which is communicated within the organisation and available to interested parties, is kept continuously updated, reviewed at least annually, taking into account the purpose and context of the company, and serves as a basis for setting quality and strategic objectives.

Calle de Caleruega, 102, Bajo, 28033 Madrid. 1 June 2025

KAIRÓS DIGITAL SOLUTIONS | KAIRÓS ANALITYCS AND BIG DATA SOLUTIONS S.L. CIF C87988231